Venom uses a request system, this is similar to a ticket system if you have used one of those before. To submit a request type /request then your message. So say you had the money to create a chestshop and wished to do so, you would type /request I need help with a chestshop. All moderators online will see your request, if one of them is not busy or if it is urgent we will come to you and assist you. If you have an urgent request please put URGENT at the beginning. Like this, /request URGENT My house is being griefed! Urgent requests are things that need to be fixed right away, do not write urgent on a request that can wait. Also, anything you need a moderators help with should go to a request rather than speaking with them in chat.
Example:
/request randomname is Insulting me.